From Florida, Ann Coulter unloads on Delta over $30 seat upgrade gone bad
The following is from The Washington Post:
Shortly after landing in West Palm Beach on Saturday, Ann Coulter launched a full scale Twitter assault against Delta Air Lines — which had apparently bumped her from an aisle seat to a window seat in the same row.
It wasn't the most obvious moral outrage. There were no lost teeth or passengers dragged by the wrists down the aisle. In fact, the whole dispute concerned a $30 seat upgrade, according to Delta, which has promised to refund Coulter for her inconvenience.
That hasn't stopped her war. Digressing from her usual commentary on liberals and immigrants, Coulter kept tweeting about the incident all weekend, eventually comparing Delta to dictators and claiming the booking process cost $10,000 of her time.
Delta, meanwhile, has gone far beyond bland statements of contrition. It's hitting back at Coulter and even claiming the moral high ground — accusing the polemicist of slandering its passengers and transgressing the "mutual civility" that we should all expect on board an airplane, even in this age.
Coulter's tweet: "So glad I took time investigate the aircraft & PRE-BOOK a specific seat on Delta, so some woman could waltz at the last min & take my seat."
Some time after her flight from New York landed Friday, Coulter began to publicly expose the indignities she had documented on board.
"Why are you taking me out of the extra room seat I specifically booked, Delta?" she wrote beneath a photo of a flight attendant staring at her with some evident concern.
Coulter had, she wrote, been "kicked out of a CAREFULLY PRE-BOOKED seat to a less desirable seat" before takeoff. A flight attendant had "snatch(ed) my ticket out of my hand," explaining only that an "emergency" necessitated the change, she said.
She never said exactly which less desirable seat she was moved to. But as Coulter tweeted into Sunday night, Delta released an account of events from Flight 2582 that sounded significantly less dire.
Coulter had originally booked a window seat in an exit row, an airline spokesman wrote: 15F — a comfy seat with extra leg room.
Less than 24 hours before takeoff, according to the airline, Coulter switched her selection to 15D — an aisle seat in the same row.
"At the time of boarding," the statement continues, "Delta inadvertently moved Coulter to 15A, a window seat, when working to accommodate several passengers with seating requests."
So, Coulter went back to a window seat — still in the same row; just the opposite side of the plane. Her new seat had exactly the same amount of legroom, an airline spokesman told the Post.
While acknowledging "some confusion" during boarding, Delta contends that all passengers moved seats upon request, and "there were no problems or concerns escalated" until the flight landed and Coulter started tweeting.
Full story here.