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Toys 'R' Us declares war in must-win holiday shopping season

Kim Stonestreet, left, and her daughter Heather Bachellor, both of Port Richey, zip through the aisles of Toys “R” Us on Thanksgiving night, snapping up deals. Opening earlier on Thanksgiving is one of the company’s tactics this year.

DOUGLAS R. CLIFFORD | Times

Kim Stonestreet, left, and her daughter Heather Bachellor, both of Port Richey, zip through the aisles of Toys “R” Us on Thanksgiving night, snapping up deals. Opening earlier on Thanksgiving is one of the company’s tactics this year.

HACKENSACK, N.J — Toys "R" Us' holiday rallying cry for the past six years has been: "We're playing to win." This year, they're not playing. It's war — a dead-serious battle to hang on to market share won in previous years and to show Wall Street it can grow its sales.

The Wayne, N.J., toy seller has thrown every sales-boosting weapon in its arsenal into the fight this year, launching an unprecedented number of special deals and new marketing strategies. Since September, it has announced 13 major holiday initiatives. Toys "R" Us has expanded layaway and waived layaway fees; promised it would match competitors' prices; opened earlier than ever on Thanksgiving; and announced that its flagship store in New York's Times Square would be open around the clock for the final 543 hours leading up to Christmas.

Jim Silver, a veteran toy industry authority and editor of Timetoplaymag.com, a toy-review website, said Toys "R" Us is being "much more aggressive than ever before" in terms of competing with rivals such as Wal-Mart, Target and Amazon.com.

"Their (strategy) this year is they're not going to lose the business for not trying," Silver said. "They're going to make every effort to get the customer to Toys 'R' Us," unlike past years, when they relied too heavily on their status as the best-known toy retailer.

In past years, efforts by Toys "R" Us to ramp up holiday sales have been seen as a sign the company, which was taken private in a leverage buyout in 2005, was finally preparing to move forward with the stock offering that has been in the works since Bain Capital, Kohlberg Kravis Roberts and Vornado acquired the toy retailer. Toys "R" Us registered for an initial public offering in May 2010, after reporting its best holiday results in more than a decade.

That IPO, however, has been on the shelf so long — stalled by an unfavorable climate for IPOs, and by two holiday seasons in which Toys "R" Us missed expectations — that it no longer is the primary driving force behind the toy retailer's holiday game plan. Instead, industry experts said, the new reality is Toys "R" Us has to be this aggressive every year, because if it can't win the holiday toy battle, it might as well get out of the game.

"It's a survival mode," said Jonathan Samet, publisher of the Toy Insider. "This is all they do. Wal-Mart sells a lot of products besides toys. Amazon sells a lot of products besides toys. Toys 'R' Us sells toys.

"They're not looking five or 10 years down the road," Samet said. "They need to be successful this year and in the short term, especially if they are planning to go public again. They have to show increased sales revenue and profitability."

In addition to keeping the hope of an IPO alive, Toys "R" Us needs to show healthy holiday sales to protect the credit ratings it needs to refinance the debt it was saddled with as a result of the leveraged buyout. This past March, after holiday and full earn years were less than expected, Moody's Investors Service changed its outlook on the company's debt to negative, from stable. Two other rating services, Standard & Poor's and Fitch, have stable ratings on Toys "R" Us. In October, Moody's issued a note saying Toys "R" Us' many holiday initiatives were a positive sign. The company, however, will need strong numbers for the quarter to back up the promise of its initiatives.

Toys 'R' Us declares war in must-win holiday shopping season 12/11/12 [Last modified: Tuesday, December 11, 2012 9:22pm]
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